When creating a support request to catworkx, we will respond no more than 24 business hours from the time of your request.
catworkx will use reasonable efforts to perform the support in accordance with this Software Service License Agreement (SLA), but will not be
responsible for delays caused by the client or for reasons beyond catworkx's control.
BUG FIX POLICY
Fixes are not backported to previous versions due to risk, complexity or because the fix requires changes to an API, code used by third party add-ons, or infrastructure that we would usually reserve for a platform release.
Support Hours and Response Time
catworkx's support hours are Monday to Friday, 8:00 PM - 18:00 PM CET (Central
European Time). catworkx is closed on major German/Hamburgian holidays
New Year's Day
Labor Day / May Day (May 1)
Anniversary of German unification (Oct 3)
Christmas Day (Dec 25)
Second day of Christmas (Dec 26)
Help with issues during installation.
Help with issues during upgrades.
Help troubleshooting problems with catworkx's apps.
Help identifying work-arounds.
Support Does Not Include
Customers who do not have a valid and current license or active subscription.
Support related to non catworkx apps.
Support for Jira issues or issues specific to other Atlassian products.
Support for catworkx's apps that are running on Jira versions that are not
supported by the currently installed version of the apps.
Support for client-configurations that are not supported by the Jira versions that the app is installed on.
Support for issues encountered on browsers (or versions of these browsers) that
are not supported by the currently installed version of Jira.
Support requests that catworkx qualifies as being new feature requests,
requests for change (RFCs), improvements or enhancements.
Beta or development releases.
Support in any language other than English or German.
Emergency Phone Number
catworkx's support hours are Monday to Friday, 8:00 PM - 18:00 PM CET (Central European Time). catworkx is closed on major German/Hamburgian holidays. +49 40 890 646 0
Teamworkx Configuration Publisher
On the positive side, Jira is a highly complex and awesome configurable. On the other hand, this makes it extremely hard to track changes made during the lifecycle of a Jira project. Since there are no real Application Lifecycle Management (ALM) tools available that handle the documentation of those changes this app has been developed to address this issue. Teamwork Project Configuration Publisher for Jira exports the configuration of all your Jira project or of a single Jira project into several formats like HTML, XLS, XLSX or CSV.
Teamworkx Connector for Jira
The Teamworkx Connector for Jira was mainly developed for SAP® integrations. Typical application scenarios here concern ticket exchange with SAP® Solution Manager, cost controlling, material master creation, engineering change management or plant maintenance, where the operational case handling is controlled by tasks in Jira. But Teamworkx Connector for Jira can do more. Due to its specific communication architecture, it can also be easily used for synchronizing issues across multiple Jira instances. Customers have also used the connector to independently build their own integrations with other systems, such as integration with Salesforce.
Teamworkx Matrix for Jira
Teamworkx Matrix for Jira is a flexible multipurpose tool that allows you to display issues on a two-dimensional matrix view and handle them by simple drag and drop. Various use cases are possible: strategic planning, risk management, task prioritisation.
Teamworkx OTRS Integration for JIRA
Teamworkx OTRS Integration for JIRA allows data sharing between support agents working with OTRS and software developers working with JIRA including automated issue creation, mapping of important field between tickets and issues as well as sharing comments.
Teamworkx Issue Picker for Jira
Teamworkx Issue Picker for Jira (Cloud) provides an opportunity to create Issue Picker panels for picking issues and displaying the result. Pick and link issues based on predefined JQL and link type including the copy of field values and various display options
Teamworkx Issue Publisher for Jira
With Teamworkx Issue Publisher for JIRA, you can automatically create and update Confluence pages that include current information about your JIRA issue(s). This allows you to generate issue documentation, project reports, etc. automatically out of a JIRA application (JIRA Core, JIRA Software, JIRA Service Desk).
Teamworkx Confluence Revision Plugin
The Teamworkx Confluence revision plugin marks a page for resubmission. It ships with assignments to responsible users, notifications as well as a 2 phase escalation feature. For each page you could configure individual properties. Just refer to "tools" and clic on "revision". You´ll be prompted to provide a responsible user and the next due date for resubmission. An email notification will remind the responsible user about due dates. If nothing happens, the revision feature fire the escalation phase 1. That could mean another user or even a group of users get notified about outstanding actions by email.
Teamworkx Push and Pull Favorites
The Teamworkx Push and Pull Favorites Plugin provides JIRA or project administrators with a functionality to extemally control the users favorite lists regarding dashboards and filters.
Thunderbird Integration for JIRA
This is a plug-in for Mozilla Thunderbird 3.3+/Seamonkey 2.x which is able to create Jira issues out of e-mails or add the content of an e-mail as a comment on an issue. After the installation of the plug-in you need to setup the URL to Jira and the login credentials in the preferences dialog of the extension. On a right click on an email you now will see two new items in the context menu: 'Create Jira Issue' and 'Add as Jira comment'. When you select one of them a new dialog window will open.