SUPPORT SERVICE LEVEL AGREEMENT

When creating a support request to catworkx, we will respond no more than 24 business hours from the time of your request.

catworkx will use reasonable efforts to perform the support in accordance with this Software Service License Agreement (SLA), but will not be responsible for delays caused by the client or for reasons beyond catworkx's control.

BUG FIX POLICY

Fixes are not backported to previous versions due to risk, complexity or because the fix requires changes to an API, code used by third party add-ons, or infrastructure that we would usually reserve for a platform release.

Support Hours and Response Time

catworkx's support hours are Monday to Friday, 8:00 PM - 18:00 PM CET (Central European Time). catworkx is closed on major German/Hamburgian holidays including:

Support Includes

Support Does Not Include

Emergency Phone Number

Teamworkx Configuration Publisher

On the positive side, Jira is a highly complex and awesome configurable. On the other hand, this makes it extremely hard to track changes made during the lifecycle of a Jira project. Since there are no real Application Lifecycle Management (ALM) tools available that handle the documentation of those changes this app has been developed to address this issue. Teamwork Project Configuration Publisher for Jira exports the configuration of all your Jira project or of a single Jira project into formats. It supports the following formats for export:

  • Confluence
  • HTML
  • XLS
  • XLSX
  • CSV
  • Teamworkx Matrix for Jira

    Teamworkx Matrix for Jira is a flexible multipurpose tool that allows you to display issues on a two-dimensional matrix view and handle them by simple drag and drop. Various use cases are possible: strategic planning, risk management, task prioritisation.

    Teamworkx OTRS Integration for JIRA

    Teamworkx OTRS Integration for JIRA allows data sharing between support agents working with OTRS and software developers working with JIRA including automated issue creation, mapping of important field between tickets and issues as well as sharing comments.

    Teamworkx Outlook Integration for JIRA

    The Teamworkx Outlook Integration for Jira add-in for Microsoft Outlook enables you to create Jira issues from e-mails or to add e-mails as comments to existing Jira issues. After the installation in Outlook 2007, 2010 or 2013 it will add new items to the explorer, inspector and the context menu of Outlook to provide the features listed below.

    Teamworkx Issue Publisher for Jira

    With Teamworkx Issue Publisher for JIRA, you can automatically create and update Confluence pages that include current information about your JIRA issue(s). This allows you to generate issue documentation, project reports, etc. automatically out of a JIRA application (JIRA Core, JIRA Software, JIRA Service Desk).

    Teamworkx Confluence Revision Plugin

    The Teamworkx Confluence revision plugin marks a page for resubmission. It ships with assignments to responsible users, notifications as well as a 2 phase escalation feature. For each page you could configure individual properties. Just refer to "tools" and clic on "revision". You´ll be prompted to provide a responsible user and the next due date for resubmission. An email notification will remind the responsible user about due dates. If nothing happens, the revision feature fire the escalation phase 1. That could mean another user or even a group of users get notified about outstanding actions by email.

    Teamworkx Push and Pull Favorites

    The Teamworkx Push and Pull Favorites Plugin provides JIRA or project administrators with a functionality to extemally control the users favorite lists regarding dashboards and filters.

    Thunderbird Integration for JIRA

    This is a plug-in for Mozilla Thunderbird 3.3+/Seamonkey 2.x which is able to create Jira issues out of e-mails or add the content of an e-mail as a comment on an issue. After the installation of the plug-in you need to setup the URL to Jira and the login credentials in the preferences dialog of the extension. On a right click on an email you now will see two new items in the context menu: 'Create Jira Issue' and 'Add as Jira comment'. When you select one of them a new dialog window will open.